1- Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or otherwise interact with us.
This Policy should be read alongside our Terms and Conditions.
2- Who We Are
We are the data controller responsible for your personal data. If you have any questions or wish to exercise your rights, you may contact us via the Platform.
You have the right to lodge a complaint with a relevant data protection authority, although we encourage you to contact us first.
3- The Data We Collect
We may collect and process the following categories of personal data:
- Identity and Contact Data (e.g. name, email, phone number provided on contact forms)
- Profile Data (e.g. account details, preferences, feedback)
- Usage and Technical Data (e.g. IP address, browser, device information)
- Transaction and Communication Data
- Marketing Preferences
- Supplier Data (for business users, including business contact and financial details)
We may also process aggregated or anonymised data which does not identify you.
4- How We Collect Your Data
We collect personal data:
- Directly from you (e.g. when you register or contact us)
- Automatically (e.g. via cookies and analytics tools)
- From third parties (e.g. analytics providers or public sources)
5- How We Use Your Data
We use your personal data only where permitted by law, including:
- To provide and operate the Platform
- To communicate with you and manage your account
- To improve and develop our services
- To comply with legal obligations
- For marketing purposes (where permitted or consented to)
You may opt out of marketing communications at any time.
6- Sharing Your Data
We may share your personal data with:
- Service providers (e.g. IT, hosting, analytics)
- Advertising and analytics partners
- Business partners or successors in the event of a sale or restructuring
We require all third parties to process your data in accordance with applicable laws and only on our instructions.
7- International Transfers
Your personal data may be transferred to and processed in countries outside the UK or EEA. Where this occurs, we implement appropriate safeguards in accordance with applicable data protection laws.
8- Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9- Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.
We may anonymise data for research or statistical purposes.
10- Your Rights
You have rights under data protection law, including the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to or restrict processing
- Request data portability
We may need to verify your identity before fulfilling requests.
11- Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.
12- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on the Platform.